Responsible Gaming —
Know Yourself, Respect Your Limits
redbus believes gaming is entertainment — not a source of income. On this page you can learn how to play safely, where to draw your own limits, and where to get help if you need it.
Your Safety Is
Our Priority
The tools to keep yourself in control
redbus offers several self-regulation options that you can use directly from your account. These help you keep your gaming habits in check.
Set Deposit Limits
Set a maximum on your daily, weekly or monthly deposits so you stay within your budget.
Session Time Limits
Decide how long you want to play in one session. You will receive an automatic reminder when the time is up.
Self-Exclusion
Block your account for a set period or permanently. You can request this at any time through live chat.
Set Bet Limits
Decide in advance the maximum amount you will stake on each bet. Smaller bets give you longer entertainment.
Reality Check
At regular intervals a screen reminder will show you how long you have been playing and how much you have spent.
Talk to the Support Team
Reach our support team on 24/7 live chat at any time — they are available in both Bengali and English.
When does gaming become a problem?
Most people enjoy gaming as a healthy pastime. However, in some cases it can get out of control. At redbus we believe preventing problem gaming is our shared responsibility. Our Terms and Conditions include detailed guidelines on gaming.
Gaming is a leisure activity — it is not a way to pay off debt or increase income. If someone finds themselves playing repeatedly to recover money they have lost, or feels restless when not playing, that is a cause for concern. In such situations, contact our support team directly.
Anyone under 21 cannot open an account or play at redbus. If you suspect that a minor is using your account, lock the account immediately and let us know. Protecting family members is also part of responsible gaming.
In accordance with redbus's Privacy Policy, we keep your account information secure and can monitor gaming behaviour to identify unusual patterns. Your data is never sold to third parties.
Ask yourself from time to time — am I within today's budget? Am I sticking to my time limit? If the answer is no, take a short break. Read our FAQ — it has step-by-step guidance on account limits and self-exclusion.
Warning signs
If you notice any of the signs below in yourself or someone you know, seek help without delay.
Chasing losses
Repeatedly playing to recover losses — this is the most common warning sign.
Losing track of time
Playing for hours on end and forgetting to eat or sleep.
Hiding it from family
Concealing the amount of time and money spent on gaming from family or friends.
Financial pressure
Putting money into gaming by skipping essential expenses or borrowing.
Where to get help
You do not have to face this problem alone. Below are a few trusted ways to get support.
redbus Live Chat
Contact our Bengali-speaking support team directly via 24/7 live chat. We can help with self-exclusion, setting limits or locking your account.
Family and Close Ones
Talk openly with a trusted family member or friend. Support from someone close can sometimes be more effective than professional help.
Professional Advice
See a mental health specialist or counsellor. Mental health services in Bangladesh are becoming more accessible — a specialist can understand your situation and point you in the right direction.
To contact us by email, write to: [email protected] — support is available in Bengali or English.
redbus's commitment
redbus is more than a gaming platform — it works to build a responsible environment. We want to make sure every player is gaming consciously and within a set budget.
Our technology team regularly monitors account activity. If an account shows unusual or concerning gaming patterns, our support team may reach out to that player. This is not a punishment — it is part of keeping you safe.
We believe that with the right information and tools, gaming can be a healthy form of entertainment. That is why redbus stays transparent — bonus terms, withdrawal rules, everything is communicated clearly. To learn more about us, visit our About Us page.
A player who knows their limits and plays responsibly is the one who can enjoy gaming over the long term. We are with you on that path.