redbus Privacy Policy

1 Introduction and Scope

redbus casino ("we", "us", or "the platform") takes care of your personal information. This privacy policy ("policy") describes what types of information we collect when you use our website, mobile application, or any other service, how that information is processed, and what steps we take to protect your privacy.

This policy should be read alongside redbus's Terms and Conditions, as both documents together form the complete legal framework for use of our services. Where a conflict arises, this privacy policy applies to the extent it is relevant to data protection.

This policy applies only to information collected through the redbus casino platform. Third-party websites or services are governed by their own privacy policies.

2 Information We Collect

redbus casino may collect information about you from various sources. The types of information collected are as follows:

2.1 Information You Provide

Information you provide directly during registration and account management:

• Full name and date of birth (for age verification — to confirm you meet the 21+ age requirement)
• Email address and mobile number
• Residential address
• ID card or national identity card details (for KYC verification)
• Payment information — bKash, Nagad, or Rocket mobile banking number
• Transaction history — deposit and withdrawal details

2.2 Automatically Collected Information

Information collected technically when you use our platform:

• Device information — operating system, browser type and version
• IP address and approximate geographic location
• Information from cookies and similar tracking technologies
• Browsing activity on the site — which pages were visited, how long you stayed
• Gaming activity — games played, bet amounts, and results
• Login and logout times and session-related information

2.3 Information Received from Third Parties

In some cases we may receive information through third parties, such as identity verification service providers, payment processors, and fraud prevention databases. This information is used solely to ensure the security of your account and the quality of our services.

3 Purpose of Using Your Information

redbus uses your information for specific, lawful purposes. Each purpose is described in detail below:

3.1 Account Management and Service Delivery

Your information is used to complete your registration, verify your account, process transactions, and operate gaming services. This is the core basis on which we provide our services.

3.2 Security and Fraud Prevention

Information is analysed to maintain platform security, prevent unauthorised access, and detect financial fraud or money laundering activity. Your information is kept secure through SSL encryption and modern cybersecurity measures.

3.3 Age and Identity Verification

Age and identity verification is carried out to prevent anyone under 21 from using the platform and to comply with responsible gaming policy. For more details, please read our Responsible Gaming Guidelines.

3.4 Customer Support

Your information is used to resolve your issues, review complaints, and provide effective support via live chat and email. Our support team is available seven days a week, twenty-four hours a day in Bengali and English.

3.5 Compliance with Applicable Law

Information may be retained and shared where necessary to fulfil legitimate requests from authorities and to comply with applicable legal obligations.

4 Cookies and Tracking Technologies

redbus casino uses cookies and similar technologies that store small data files in your browser. The use of these technologies is divided as follows:

4.1 Essential Cookies

The website cannot function properly without these cookies. They are essential for maintaining login sessions, storing security tokens, and remembering your preferred language. These cookies cannot be disabled.

4.2 Functional Cookies

These cookies analyse your usage patterns to help improve platform performance. For example, understanding which games are more popular and reducing loading times are among the goals.

4.3 Analytical Cookies

These cookies are used to review overall user behaviour and to make data-driven decisions for improving service quality. Personally identifiable information is not used in analysis.

You can control cookie acceptance by changing your browser settings. However, disabling some cookies may limit platform functionality.

5 Sharing and Disclosure of Information

redbus does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in specific circumstances:

5.1 Service Partners

Information is shared within necessary limits with organisations that operate services on our behalf — such as payment processors (mobile wallet providers like bKash, Nagad, and Rocket), identity verification companies, game software providers, and technology infrastructure providers. These organisations are contractually bound to maintain the same privacy standards.

5.2 Legal Obligations

Information may need to be disclosed to comply with court orders, legitimate requests from investigative bodies, or requirements under applicable law. Such disclosures are always made in accordance with legal process.

5.3 Asset Transfers

In the event of a business merger, acquisition, or asset sale, user information may form part of the transferred assets. Users will be notified in advance if such a change occurs.

5.4 With Your Consent

Your explicit consent will be obtained before disclosing information for any purpose other than those listed above.

6 Data Security Measures

To ensure the security of your information, redbus casino has adopted industry-standard technical and organisational measures:

• SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted.
• Data Encryption: Sensitive information stored on our systems — particularly passwords and payment details — is kept in encrypted form.
• Access Controls: Only authorised staff may view your information, and only for specific purposes.
• Regular Security Audits: Security assessments are conducted regularly to identify system vulnerabilities.
• Two-Factor Verification (OTP): OTP verification is required for sensitive actions — such as withdrawals and password changes.
• Data Backup: Regular backups are taken to ensure information is not lost for any reason.

While we take every security precaution, it is not possible to guarantee 100% security for data transmitted or stored over the internet. However, in the event of any security breach, we will act promptly and notify affected users.

7 Data Retention Period

Your information is retained for a defined period, after which it is securely deleted or anonymised:

7.1 Active Accounts

While your account is active, information necessary for service delivery and fulfilling legal obligations is retained.

7.2 Closed or Suspended Accounts

Even after an account is closed, transaction records and identity verification information may be retained for a legally defined period, in particular to meet requirements under financial records legislation.

7.3 Marketing Communications

Information collected for promotional communications is retained until you withdraw your consent. A record of the consent withdrawal may be kept for a defined period to verify the request.

8 Your Rights

You have the following rights regarding your personal information. Contact our support team to exercise these rights:

8.1 Right of Access

You may request a copy of the information we hold about you. We will fulfil this request within a reasonable timeframe.

8.2 Right to Rectification

If the information we hold about you is inaccurate or incomplete, you may request a correction. Some information can be updated directly from account settings; for other corrections, please contact our team.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, this request may be limited in cases involving legal obligations, ongoing dispute resolution, or active accounts.

8.4 Right to Object to Processing

You may object to your information being processed for marketing communications. In that case, marketing communications will stop as soon as your consent is withdrawn.

8.5 Right to Data Portability

Where technically feasible, you may request your information in a common, machine-readable format.

9 Protection of Minors

redbus casino is for users aged 21 and above only. We do not knowingly collect information from any minor. Age is verified at registration and identity documents are checked during account verification.

If we become aware that a minor's information has been collected inadvertently, that information will be deleted immediately and the relevant account will be closed.

10 Changes to This Policy

We may update this privacy policy from time to time. When changes are made, the "Last Updated" date at the top of the policy will be revised. For significant changes, we will notify you directly by email or through the platform.

If you continue to use the platform after changes are made, you are considered to have accepted the revised policy. If you do not accept the changes, you will have the option to close your account.

If you have any questions about this privacy policy, or any concerns about your information, you can find answers to common questions in our FAQ section, or contact our support team directly.